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FACES HAIR & BEAUTY
Privacy statement
Last updated: November 2026
At Faces Hair & Beauty we handle your personal data with care. This statement explains which data we keep, why, for how long, and what your rights are. We comply with the General Data Protection Regulation (GDPR).
Who we are
Faces Kappers B.V., trading as Faces Hair & Beauty
Clausplein 2, 5611 XP Eindhoven, the Netherlands
Chamber of Commerce number: 17254234
Email: info@faceskappers.nl
Phone: +31 40 246 37 37
Faces Kappers B.V. is the controller for the processing of your data as described in this statement.
Which data we keep and why
| Purpose | Data | Legal basis |
|---|---|---|
| Booking and reminding you of your appointment | Name, phone number, email address, chosen treatment, stylist, date and time | Performance of the appointment (contract) |
| Helping you well and personally | Treatment history, colour formulas, hair and skin type, wishes and your stylist's notes | Performance of the appointment and our legitimate interest in giving you the same quality every visit |
| Your safety during colour and skin treatments | Details such as allergies or sensitivities that you share with us | Your explicit consent, which you can withdraw at any time |
| Payments and our accounts | Name, treatment, amount, payment method, invoices and receipts | Legal obligation (tax retention) |
| Webshop orders | Name, address, email, phone number, order and payment details | Performance of the purchase contract |
| News and offers by email | Name and email address | Your consent or, if you are already a client, our legitimate interest. You can unsubscribe via the link in every email |
| Questions by email, phone or form | Name, contact details and your question | Our legitimate interest in helping you |
| Photos of your hair or make-up for our website and social media | Photos | Only with your consent |
We do not use your data for any other purpose and we never sell it.
Who has access to your data
Only our team can access your data, insofar as needed for your appointment. We also work with a few carefully selected service providers who only use your data on our instructions:
- Salonized: our diary, online booking and till
- Our own client system, in which we record things like colour formulas and your hair profile
- Our website hosting and webshop, including the payment processor for online payments
- Our bank and card payment provider for payments in the salon
- Our accountants for bookkeeping
- Our email service for newsletters
We have agreements with these parties on handling your data safely and confidentially. Independent stylists with their own studio also work at Faces. If you book with them, we only share the data needed for your appointment.
How long we keep your data
- Client details and treatment history: up to 2 years after your last visit. After that we delete them, unless you ask us to keep them longer.
- Invoices, receipts and accounts: 7 years, as required by law.
- Webshop orders: 7 years, for the same tax obligation.
- Newsletter data: until you unsubscribe.
- Questions by email or form: up to 1 year after your question has been handled.
Cookies on our website
Our website uses functional cookies. They are needed for the site and webshop to work properly, for example to remember your shopping basket. No consent is needed for these.
If we use analytical cookies to see how visitors use the website, we set them up as privacy-friendly as possible. If we place cookies that do require consent, we will ask you first through a notice on the website.
When you click a button to book an appointment, you go to the Salonized online booking page. Salonized's cookies and privacy statement apply there.
How we protect your data
We take appropriate measures to protect your data against loss, misuse and unauthorised access. Our systems are password protected, only staff who need it for their work have access, and traffic with our website is encrypted.
Your rights
You have the right to:
- access your data;
- have incorrect data corrected;
- have your data deleted, unless we are required by law to keep it;
- object to the use of your data, for example for newsletters;
- withdraw your consent;
- receive your data so you can pass it on to another company.
Send your request to info@faceskappers.nl. We will respond within four weeks. To make sure the request comes from you, we may ask you to confirm your identity.
A complaint?
Not happy with how we handle your data? Please let us know first and we will look for a solution together. You also always have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) via autoriteitpersoonsgegevens.nl.
Changes
We may update this privacy statement, for example when we start working with a new service provider. The latest version is always on this page.